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Privacy Policy & Cookies

Richard Greener and Auction House Northamptonshire is the trading name of Richard Greener Estate Agents Limited whose registered number is 07009851 and registered office is 22 Bridge Street, Northampton NN1 1NW. Greener Rentals is a trading name of Greener Rentals & Property Management Limited whose registered number is 08800836 and registered office is 22 Bridge Street, Northampton NN1 1NW (“We/”Us/ Our”)

We are committed to protecting your privacy. This Cookie Policy forms part of our legal information and sets out how we use cookies on our websites to help make your visits more effective.

1. Introduction

Our use of your personal data will be governed by this Privacy Notice.

Richard Greener is a controller for the personal information that it collects and uses about you. We will treat your personal information as confidential and in accordance with applicable data protection legislation and your personal information will only be shared with others in accordance with this Privacy Notice.

This Privacy Notice explains;

If there are any changes to the way in which your personal information is used, this Privacy Notice will be updated.

2. What is personal information?

Personal information is any information that tells us something about you. This could include information such as name, contact details, date of birth, bank account details or any information about your needs or circumstances which would allow us to identify you. Some personal information is classified as "special" data under data protection legislation. This includes information relating to health, racial or ethnic origin, religious beliefs or political opinions and sexual orientation. This information is more sensitive and we need to have further justifications for collecting, storing and using this type of personal information. There are also additional restrictions on the circumstances in which we are permitted to collect and use criminal conviction data.

Any references to personal information in this privacy notice will include personal data, and where relevant, special categories of personal data.

3. What personal information do we collect?

We will collect your full name and contact details (such as phone number, email address and postal address) from you whenever you engage with us.

In addition, if we are providing a service to you, or on your behalf, where we are required to do so by law, we will collect information relating to your identity, which will be at least one form of photographic identification (such as a passport, a driving licence or an identification card) and one form of documentation with proof of your place of residence (such as a recent utility bill). We will also confirm whether you have any relatives or close connections working at Richard Greener so that we can consider potential conflict of interests and if identified how to manage these, in accordance with our statutory and regulatory obligations. Depending on the service that we provide to you (or on your behalf) we may also collect additional personal information as detailed below;

Buy, Sell, Let, Rent

If you are selling or letting a property through us;

If you wish to rent a property we are listing;

If you wish to purchase a property we are listing for sale where you have specifically provided us with these, we will collect personal information relating to any specific access requirements you may have in relation to a property so that we can find a property that is suitable for your needs. We will also collect personal information required to source a property for you and, where required, negotiate the purchase of a property on your behalf.

Property Management

Where we engage with you to manage property on your behalf we will ask for additional emergency contact information in case we need to get in touch with you outside of working hours or in the event there is a matter requiring your urgent attention. Where you engage us for portfolio management services we will share your personal information with third party lenders as is necessary to allow us to fulfil our obligations to you and to properly manage and advise you on your property investments.

4. How we use your personal information

What is the legal basis of our data processing?

Under data protection legislation we are only permitted to use your personal information if we have a legal basis for doing so. We rely on the following legal bases to use your information;

In more limited circumstances we may also rely on the following legal bases:

How we use your personal information

For specific information on how your personal information will be used for the services you have requested from us, please select from any of the options below;

Buy, Sell, Let, Rent

Property Management

Where we are managing property on your behalf we may need to pass your personal information from time to time on to third party contractors whom we have engaged to carry out maintenance on your properties.

Other uses of your personal information

What happens if you do not provide information that we request?

We need some of your personal information to perform the services you have requested from us. For example:

We also need some information so that we can comply with our legal obligations. For example, we may need identity documents from you to meet our obligations to prevent fraud and money laundering.

If you do not provide the information required for these purposes, we will not be able to perform our contract with you and may not be able to provide services to you or continue to provide certain services to you. We will explain when this is the case at the point where we collect information from you.

5. How we keep your information secure

The security of information is very important to us and we have measures in place which are designed to prevent unauthorised access to your personal information including but not limited to:

6. For how long do we keep your personal information?

The period for which we will keep your personal information will depend on the type of service you have requested from us. The retention period may be longer than the period for which we are providing services to you where we have statutory or regulatory obligations to retain personal information for a longer period, or where we may need to retain the information in case of a legal claim.

7. Your rights in relation to your personal information

You have a number of rights in relation to your personal information, these include the right to:

Ask us to restrict our data processing activities where you consider that:


If you would like to exercise any of your rights please contact sales@richardgreener.co.uk


The use of cookies by Richard Greener

1  What are cookies?

1.1 Cookies are small text files placed on your computer by websites [or sometimes by emails].  They provide useful information to organisations, which helps to make your visits to their websites more effective and efficient.  We use cookies to ensure that we are able to understand how you use our websites and to ensure that we can make improvements to the websites.

1.2  Cookies do not contain any personal or confidential information about you.

2. How we use cookies

2.1 We use cookies to ensure that you get the best from our website. The first time that you log on to our website you will be asked to consent to our use of cookies and we suggest that you agree to allow the cookies to be active on your machine whilst you visit and browse our website to ensure that you experience our website fully.  [You may not be able to access your account if you browse with the cookies disabled].

3 The types of cookies that we use

3.1 We use three types of cookies on our websites:

(a) Session cookies that are deleted after each visit

(b) Tracking cookies that remain in place after each visit

(c) Third party cookies that are used by other parties

Some cookies are essential and some are optional.

4 Essential cookies – Session Cookies, Persistent Cookies & Tracking Cookies

4.1 Session cookies and persistent cookies are necessary in order for you to use our website.  These cookies can be deleted via your browser, but this will restrict the functions that you are able to carry out on our websites. For more information on how to disable cookies in your browser please visit the About Cookies Website. (Please link underlined to http://www.aboutcookies.org/)

4.2 Session cookies expire when you leave the website and are not stored on your computer and do not contain any personal data.

4.3 Persistent cookies last beyond your visit to our website.

4.4 We use Google Analytics on our website. This is a tracking cookie which enables us to track how popular our site is and to record visitor trends over time. The cookie does not contain any personal data but it does use your computers IP address to determine where in the world you are accessing the website from, and to track your page visit within the site.

5. Optional cookies

5.1 These cookies are usually supplied by business partners and help us to filter out information which is not relevant to you.

6 Accepting/blocking cookies

6.1 You can accept or block any cookies from any website through your browser settings. For further information about how to disable a cookie in your browser please visit the About Cookies Website. (Please link underlined to http://www.aboutcookies.org/)

6.2 Please note that if you share the use of a computer, accepting or blocking the use of cookies will affect all users of that computer.

7 More information on cookies

7.1 For more information about cookies visit the Information Commissioners website (www.ico.gov.uk) or www.allaboutcookies.org.


Updated May 2018

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